At Yovzena Technology, your privacy and data protection are our top priority. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website operated by Yovzena Technology (“Yovzena”, “we”, “our”, or “us”).
By accessing or using our services, you agree to the practices described below.
Please read this policy carefully to understand how your information is handled.
1. Information We Collect
A. During Registration
When you create an account or make a purchase on Yovzena Technology, we may collect:
- Full Name
- Address
- Phone Number
- Email ID
- Gender (optional)
- Date of Birth (optional)
- Preferences & Style Interests
B. User Activity
We may collect information related to:
- Product preferences and browsing choices
- Order and purchase history
- Delivery instructions
- Return requests, disputes, and customer support interactions
C. Browsing & Technical Data
Automatically collected data may include:
- IP address
- Browser type & version
- Device type & operating system
- Pages visited & time spent
- Session duration & timestamps
D. User Interaction Data
We may track:
- Clicks, scrolls, and navigation patterns
- Interaction heatmaps
- Website performance logs & crash analytics
- Engagement metrics to improve user experience
2. How We Use Your Information
Your information is used for the following purposes:
- Verifying user identity & ensuring secure account access
- Processing orders, payments, deliveries, and returns
- Maintaining transaction and order records
- Improving website performance, layout, and user experience
- Sending updates, offers, and promotional messages
- Detecting and preventing fraud or misuse of our platform
- Managing subscriptions or service-based payments (if applicable)
- Fulfilling legal, regulatory, and compliance obligations
- Enabling real-time order tracking and delivery updates
3. Information Sharing
Your data may be shared with:
- Service Providers
Payment gateways, shipping partners, hosting providers, email service tools, and customer support systems. - Trusted Affiliates & Contractors
Only those assisting in platform operations. - Legal Authorities
If required by law, court orders, or compliance obligations. - Third-Party Analytics or Marketing Partners
Only after obtaining your consent. - Business Mergers or Acquisitions
In case of restructuring, your data may be transferred securely.
We do NOT sell your personal information.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your login & preferences
- Improve browsing speed & usability
- Analyze site performance and audience behavior
- Personalize recommendations and offers
You may disable cookies through your browser settings, but some features may not function properly.
5. Data Security
We apply strong administrative, technical, and organizational safeguards to protect your data from:
- Unauthorized access
- Misuse or alteration
- Accidental loss or disclosure
However, no digital platform can guarantee 100% security.
6. Service Notifications
Even if you opt out of promotions, we may still send:
- Order confirmations
- Shipping updates
- Security alerts
- Terms & policy updates
These are essential service messages and cannot be disabled.
7. Children’s Privacy
We do not knowingly collect data from individuals under 18 years of age.
If such data is collected accidentally, please contact us for immediate removal.
8. Data Retention
- We retain personal data for 12 months after account closure, or longer if required by law.
- Transaction, tax, and support-related data may be stored longer for compliance.
- After the retention period, data is securely deleted or anonymized.
9. Policy Updates
We may update or revise this Privacy Policy periodically.
All updates will be posted on our website.
Continued use of our services after updates implies acceptance of the revised policy.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy, feel free to contact us:
📧 Email: support@yovzenaclothing.com
📞 Phone: +91-8968704914
📍 Address: Unit No. 515, 5th Floor, Amba Tower, Community Center, Rohini D C Chowk, Sector-9, Rohini, New Delhi, North West Delhi, Delhi – 110085